Leading Operational Excellence

Experienced Faculty

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  Zeynep Ton

  Professor of Operations Management, MIT Sloan School of Management

  Zeynep Ton is a Professor of the Practice at the MIT Sloan School of Management. Her research focuses on how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her work has been published in a variety of journals, includin…

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  Zeynep Ton

  Professor of Operations Management, MIT Sloan School of Management

  Zeynep Ton is a Professor of the Practice at the MIT Sloan School of Management. Her research focuses on how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and the Harvard Business Review.

  In 2014, Zeynep published her findings in a book, “The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits.” The book draws on 15 years of research to show that the key to offering good jobs to employees, great service to customers, and superior returns to investors is combining investment in employees with specific operational choices that increase employees’ productivity, contribution, and motivation.

  After her book was released, company exeutives started reaching out to Zeynep to understand how to implement the Good Jobs Strategy in their organizations, or to describe how they were already adopting the strategy. Zeynep cofounded the nonprofit Good Jobs Institute to help them transform through assessments, workshops, and longer term partnerships.

  Prior to MIT Sloan, Zeynep spent seven years at Harvard Business School. She has received several awards for teaching excellence both at HBS and MIT Sloan.

  Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the US on a volleyball scholarship from the Pennsylvania State University. She received her BS in industrial and manufacturing engineering there and her DBA from the Harvard Business School.

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  Charles Fine

  Chrysler Leaders for Global Operations Professor of Management, MIT Sloan School of Management

  Charles Fine is the Chrysler Leaders for Global Operations Professor of Management at the MIT Sloan School of Management. Since 2015 he has also served as CEO, President, and Dean of the Asia School of Business (in Kuala Lumpur), established in collaboration with MIT Sloan.

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  Charles Fine

  Chrysler Leaders for Global Operations Professor of Management, MIT Sloan School of Management

  Charles Fine is the Chrysler Leaders for Global Operations Professor of Management at the MIT Sloan School of Management. Since 2015 he has also served as CEO, President, and Dean of the Asia School of Business (in Kuala Lumpur), established in collaboration with MIT Sloan.

  His research focuses on supply chain strategy and value chain roadmapping, with a particular focus on fast-clockspeed manufacturing industries. Fine’s work has supported design and improvement of supply chain relationships for companies in electronics, automotive, aerospace, communications, and consumer products. His work has also examined outsourcing dynamics, with a focus on dynamic models for assessing the leverage among the various components in complex industrial value chains and the principles for value chain design, based on strategic and logistical assessments. Most recently, he works in the area of operations strategy for early-stage, entrepreneurial organizations.

  At MIT Sloan, he has taught Operations Strategy and Supply Chain Management. Fine teaches and consults widely with numerous global clients. He has served on the board of directors for Greenfuel Technologies Corporation, a biotechnology company that he co-founded, which focuses on renewable energy. Fine has also served for 17 years as co-director of an executive education program, Driving Strategic Innovation, which is a joint venture between MIT Sloan and IMD in Lausanne, Switzerland.

  Fine is the author of “Clockspeed: Winning Industry Control in the Age of Temporary Advantage” (Perseus Books, 1998) and “Faster, Smarter, Greener: The Future of the Car and Urban Mobility” (MIT Press, 2017). His work on quality management, flexible manufacturing, supply chain management, and operations strategy has appeared in a variety of publications.

  Fine holds an AB in mathematics and management science from Duke University as well as an MS in operations research and a PhD in business administration from Stanford University.